Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Help customers instantly with the power of Conversational Bots
Take your sales and customer support to the next level with smart bots designed to elevate the customer experience.
What is a Chatbot?
A Chatbot is a conversational AI tool that promptly automates interactions with customers over text-based channels. It plays a fundamental role in delivering quick and round-the-clock support on various platforms such as websites, messaging apps, or social media platforms. These are designed to understand natural language inputs from users and provide appropriate answers or actions based on pre-defined rules.
What are the benefits of a Chatbot?
• Availability: Customers demand immediate assistance and employing Chatbots across their preferred channels ensures 24/7 support for customers.
• Scalability: Chatbots act as support agents, addressing common inquiries without human intervention. This allows teams to divert diverting non-qualified traffic away from your teams, allowing them to focus on other tasks, and expand rapidly and cater to more customers without the need for additional staff.
• Conversions and engagement: These bots drive more conversions by guiding consumers through the buying journey, facilitating the process and accelerating sales.
• Personalization: These tools gather important customer insights, such as name and issue details. By making use of this data, customer support agents can tailor conversations effectively when engaging with customers.
What is a Voicebot?
Voicebots are AI powered software that enable users to navigate interactive voice response (IVR) systems using natural language processing (NLP), natural language understanding (NLU) and other machine learning technologies to interpret and respond to spoken queries. Also known as voice assistants, voicebots can execute multiple tasks, such as answering questions and facilitating hands-free interactions.
What are the advantages of a Voicebot?
• Better customer experience: Voicebots offer a significant improvement over traditional IVR systems, which often frustrate customers with their impersonal interfaces. Leveraging machine learning, Voicebots continuously enhance the customer experience.
• Advanced interaction: Unlike traditional IVR systems, Voicebots are designed to understand the intent behind customer queries, guiding them to effective solutions. These systems understand what customers want and guide them to an effective response, going beyond words.
• Future-proofing: With the increasing adoption of Voicebots, customers will expect more sophisticated interactions. Legacy IVR systems may struggle to meet these expectations, emphasizing the need for modern solutions.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
Calculating
Stage 1: Fragmented: Multiple Channels
You’re a digital dinosaur!
You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.
It’s time to evolve.
Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.
Stage 2: Integrated: Multiple channels
You’re a fish!
Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.
Keep swimming!
The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.
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Stage 3: Instant: Global expansion
You’re a crocodile!
You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.
Oh snap!
In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.
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Stage 4: Dynamic: Real time personalization
You’re a lion!
You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.
But you can do more to keep your brand roaring!
As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.
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Stage 5: Immersive: Elevated experiences
You’re Captain Content!
You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.
You're a superhero in the digital space.
Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.
In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.
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