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A Collaboration Journey

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Nicolai Munch Andersen

It started with customer requests for a plugin and ended with a hackathon, a more-advanced integration than foreseen, and a roadmap for a deeper integration solution.

A 48-hour hackathon transformed an idea-concepting and coding event into an unexpected collaboration journey between two global technology brands, CoreMedia and Siteimprove.

The result was not only a shiny, new integration that performs unlike any other Siteimprove has offered to date, but it was also the formation of a deeper partnership now on course to a broader integration between the two platforms.

Behind the story

CoreMedia hosted a two-day hackathon in November 2017. Siteimprove was invited and sent along a developer and a technical product expert to forge some fresh ideas for a new application.

A plugin had already been requested by existing and potential customers of both companies, so that was the logical starting point for the brainstorm. In fact, to say the plugin had already been ‘requested’ is an understatement. One of the customer requests came from a leading, international retail operation. They required a streamlined process to accommodate complex e-commerce systems spread across multiple locations and users.

More than expected

The winning pitch was a proof-of-concept plugin that integrates the CoreMedia and Siteimprove platforms in a totally unique way. The joint plugin actually checks content before it’s published.

Broken links, misspellings, and SEO errors appear before a page goes live and is visible to the public. A dynamic widget in the CoreMedia interface automatically reloads whenever content changes in the CMS. A web editor no longer has to wait until a page is live to have it scanned.

Shared customers of CoreMedia and Siteimprove get real-time access to visual data including an analytics summary, Digital Certainty Index (DCI) overall score, SEO, quality assurance, and digital accessibility, all while working directly inside the CoreMedia CMS.

Partnering together to integrate the two platforms makes workflows for editors and developers far easier. The ability to check content prior to going live is game-changing.

The reasons for collaboration

Let’s be clear. Collaborations get complex. The advantages and resources of one party must align with the advantages and resources of the other. In this case, the benefits were too great to pass up.

CoreMedia’s omni-channel CMS allows leading retailers, luxury brands, manufacturers and media companies to  create and manage digital experiences in CoreMedia Studio across multiple brands, markets and territories in a variety of languages – with instant omni-channel preview and integration of third-party tools like Siteimprove in a single, intuitive user interface.

Siteimprove is a global intelligence platform that helps organizations deliver high quality, outstanding digital experiences in SEO, accessibility, and analytics, by turning website challenges into easily managed tasks.

Siteimprove’s strong market share in the US proved interesting to CoreMedia and CoreMedia’s exceptional reputation and experience in the D-A-CH markets was appealing to Siteimprove.

By teaming up, knowledge-sharing, joint marketing, and combined sales activities benefit all parties. CoreMedia seeks to actively invest in partners who  push the envelope in digital experience technology and Siteimprove’s platform excels at analytics and the streamlining of scattered processes. Therefore, the alliance makes sense for both sides and ultimately benefits customers.

The next step

The unique integration was just the beginning. However, this particular journey has two parts. Something greater is coming down the line. More robust Studio tools are in the works for a second phase. This is where the deeper partnership really takes shape.

The two brands tell a story together, but the collaboration journey is just the backstory. The interesting narrative is the new innovation that will result from combined minds, goals, and development. A compelling partnership that benefits two global brands is exciting, but a partnership that benefits existing and prospective customers is even better.

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Stage 1: Fragmented: Multiple Channels

You’re a digital dinosaur!

You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.

It’s time to evolve.

Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.

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Stage 2: Integrated: Multiple channels

You’re a fish!

Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.

Keep swimming!

The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.

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Stage 3: Instant: Global expansion

You’re a crocodile!

You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.

Oh snap!

In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.

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Stage 4: Dynamic: Real time personalization

You’re a lion!

You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.

But you can do more to keep your brand roaring!

As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.

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Stage 5: Immersive: Elevated experiences

You’re Captain Content!

You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.

You're a superhero in the digital space.

Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.

In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.

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