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Why WebSphere Commerce Needs a First-Class CMS

Bob Balfe

Bob Balfe

Although many IBM customers are making the move to WebSphere Commerce v9, I've been hearing that people aren't yet utilizing everything about the new system. Because it's a big move. From optimizing servers and DevOps, to moving the code over to Java Persistence APIs (JPAs), to separating out customizations and detaching the storefront from the app server, there's a lot to do.

Granted, it's a move that means you can develop code faster and more often, and even publish customizations more easily. But one area where v9 falls short is in its digital experience functionality. Pagebuilder, web activities, complex templating, and the various personalization techniques of WebSphere Commerce are all a challenge. And the fact that the entire digital experience is tied to a product category data model (rather than a page-based model) is confusing to anyone seeing it for the first time.

It's not at all straightforward for a line-of-business user to publish landing pages and informational content that lies outside of the commerce category hierarchy. This is problematic because most enterprises have a publishing process where content authors never even see the WebSphere Commerce tooling.

So this is exactly why a first-class content management system with its eCommerce roots in WebSphere Commerce is critical. Readers of my personal blog know I have a long history with CoreMedia, and this is for a good reason: CoreMedia really is the best CMS for eCommerce. The entire design pattern in CoreMedia was built around IBM WebSphere Commerce. Now it's available for all major eCommerce platforms.

This integration with WebSphere Commerce should be intuitive to users of WebSphere Commerce. But if you're not familiar with it you can watch my Made Easy with CoreMediaseries on YouTube. It shows not only an easy-to-learn user interface for marketers, authors, and site contributors, but also a world where content and product live together harmoniously in a single authoring environment. From image maps, image cropping, banner personalization, translation, or page layout changes, it's all quick and simple with CoreMedia Studio_Omnichannel Delivery Page.

From a technical perspective, CoreMedia makes perfect sense for WebSphere Commerce shops. It’s based on the Java platform and uses Spring as the Model–View–Controller (MVC) framework. Both searches are based on Solr, so integration at the frontend should be familiar to developers. I actually know many IBM WebSphere Commerce customers that have already standardized on frameworks like Spring.

So with that, I'd like to extend an open invitation to let me or my team walk through your digital experience and brand management options with CoreMedia. Look forward to hearing from you!

Stage 1: Fragmented: Multiple Channels

You’re a digital dinosaur!

You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.

It’s time to evolve.

Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.

separate channels animation circle t-rex dinosaur square
Stage 2: Integrated: Multiple channels

You’re a fish!

Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.

Keep swimming!

The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.

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Stage 3: Instant: Global expansion

You’re a crocodile!

You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.

Oh snap!

In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.

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Stage 4: Dynamic: Real time personalization

You’re a lion!

You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.

But you can do more to keep your brand roaring!

As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.

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Stage 5: Immersive: Elevated experiences

You’re Captain Content!

You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.

You're a superhero in the digital space.

Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.

In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.

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